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Nina Viola

Nina Viola Dessi

nina.dessi@orderbird.com

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Check the QR Codes for Your Tables

Published March 27th, 2025 by Nina Viola Dessi

Go to gastronom.split-app.de > Tische. Check if you see a QR code in the overview for each table you have created in orderbird PRO. If you need to add more tables, do this in orderbird PRO, then synchronize the settings via gastronom.split-app.de > Einstellungen > orderbird. Learn more about it here: Wie synchronisiere ich meine orderbird S

1729 Views 1 min

Upload a background image and logo for your Digital Menu

Published March 27th, 2025 by Nina Viola Dessi

A banner, background image and logo are the first steps in personalizing your Digital Menu. Let’s Get Started Log in to gastronom.split-app.de/login on a PC that contains your image files using your access credentials. Click on “Speisekarte”. Personalize the Banner Click on the edit icon under "Zur Livevorschau Deiner Speisekarte" on the left. If yo

1566 Views 1 min

Connect Your Printer(s) to the Bestellmanagement App

Published March 27th, 2025 by Nina Viola Dessi

To ensure your QR code orders can be printed, your printers must be correctly connected in orderbird PRO.  Connecting your printers First, open orderbird PRO and go to Settings > Printers. Select the printer that should print the order receipts from your QR code ordering system. Note down the IP address of this printer on a piece of paper. Everyt

1688 Views 1 min

Place a Test Order

Published March 27th, 2025 by Nina Viola Dessi

First, start a shift in orderbird PRO: Step 4.1: Start a new shift Open the Bestellmanagement App. Tap "OK" on the prompt. Then, tap “Einstellungen” > “orderbird Schicht beitreten” to join the shift. Scan any QR code using your smartphone’s camera. You will now see what your guests see. Place a test order.  Select the items by tapping on them …  

1686 Views 1 min

Placing QR Codes on the Tables

Published March 27th, 2025 by Nina Viola Dessi

To let your guests order directly from their smartphones, simply put a QR code on each table as a sticker or display. Each table has to have it its own unique QR code, which you can find in the Bestellmanagement Portal and insert into a design that matches your branding. You have two options for getting your QR codes printed: Quick and easy: Order h

1843 Views 2 min

Customize the Design of Your Digital Menu

Published March 27th, 2025 by Nina Viola Dessi

In the Bestellmanagement Portal, you can refine the design of your Digital Menu. Play around with the settings and experiment to see which design fits your business best. Overview You have three layout options for your Digital Menu: Default, Kacheln, and Switch.   Default Kacheln Switch   Default Kachel Switch Best for: All of them :)! Especially if

1652 Views 1 min

Let's get started with orderbird QR Code Ordering

Published March 26th, 2025 by Nina Viola Dessi

With the QR Code Ordering system, you enable your guests to quickly and easily order and pay via QR code. Before you start it is mandatory to book an appointment with our team, for that send us an email to help@orderbird.com .  To ensure the QR code ordering system runs smoothly for you, please make sure you meet the following requirements: You have

2214 Views 1 min

This Is How Your Digital Menu Appears to Your Guests

Published March 27th, 2025 by Nina Viola Dessi

Go to gastronom.split-app.de > Tische and scan one of the QR codes under “Aktive Tische" with your smartphone (Scanning QR codes with an iPhone or an Android smartphone). Now you will see your online menu exactly as your guests do:    

1883 Views 1 min

Prepare your Family Groups and Items for the Digital Menu

Published March 26th, 2025 by Nina Viola Dessi

Have you expanded your orderbird PRO with the QR code ordering system ? Then your menu has already been automatically imported from your orderbird PRO register and serves as the basis for your digital menu. Let's Get Started Log in on a computer at gastronom.split-app.de/login. Click the “Login über MY orderbird” button to conveniently log in with y

1908 Views 1 min
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030 208 983 098

About orderbird

With over 17,000 customers — restaurants, cafés, bars, clubs, and beer gardens — orderbird is one of the leading Point of Sales systems for the hospitality industry in Europe. With the mobile POS system orderbird MINI, orderbird also offers a smart cash register solution for service providers, retailers, mobile hospitality, and the crafts.

orderbird was founded in 2011 and today employs more than 120 people.

Address

orderbird GmbH
Ritterstraße 12
D-10969 Berlin
Phone: 030 208 983 098

Opening hours

Monday: 09:00 - 18:00
Tuesday: 09:00 - 18:00
Wednesday: 09:00 - 18:00
Thursday: 09:00 - 18:00
Friday: 09:00 - 18:00
Saturday: Closed (except emergency support)
Sunday: Closed (except for emergency support)


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