Here you can find out how card payments work, how contactless payment with NFC works, which payment apps and mobile payments are supported, and more.

Everything at a glance

How do payments work in detail?

• The amount of the invoice is displayed on the card reader.
• You then insert the card into the card reader:
  • If it is a Maestro/VPay (EC-) card, the card reader will now request the card's PIN.
  • A signature or PIN entry is required if it is a credit card (MasterCard/ Visa/ JCB/ Diners Club/ Discover/ ChinaUnionPay).
    Good to know: The signature is stored by Payworks and can be recalled at any time.
• You will get the message “Payment successful.”
• The bill is printed automatically and is ultimately the customer receipt.

How does contactless payment (NFC) work?

• The amount of the invoice is displayed on the card reader
• Then, you hold the NFC-compatible card at the top of the card reader, where the 4 LEDs are. Contactless payments up to 50 euros are generally possible without a PIN, but limits may vary by bank and occasionally a PIN is required for security reasons.
•  You will get the message “Payment successful.”
• The bill is printed automatically and is ultimately the customer receipt.

A bill paid by card has been reopened. What do I have to take into account?

When you reopen a table (= restore a bill) that has been paid by card, the amount will be automatically charged back to the cardholder. Therefore, your orderbird POS will always print a chargeback receipt, and you must re-bill this table.

If you have any issues or questions regarding one payment, don't hesitate to get in touch with us at help@orderbird.com.