orderbird PRO Knowledge Base

Getting Started with Card Payments on Your Smartphone

Published September 10th, 2025 by orderbird Support

Requirements for Card Payments on Your Smartphone With card payments on your smartphone, you can easily accept cashless payments directly via the orderbird PRO app. To use Tap to Pay on iPhone, the following requirements must be met: iPhone XS or newer iOS 18.3 or newer PRO app version 8.3.0 or newer Location set to Germany Face ID or Passcode lock

Redeeming orderbird Gift Cards

Published September 2nd, 2025 by orderbird Support

In this article, we’ll show you step by step how to redeem an orderbird (Value) Gift Card ("Wertgutschein") in orderbird PRO. Video Tutorial Your browser does not support HTML5 video. An active internet connection is required to redeem Gift Cards. Let’s get started In the checkout screen, tap the three dots “...” in the bottom left corner. Tap on

What does a receipt from orderbird PRO look like?

Published July 24th, 2025 by orderbird Support

A receipt generated by orderbird PRO always follows the same structure. Here's a quick overview of where to find each piece of information. Let’s go A picture is worth a thousand words: I = Business name, address, and logo (customizable under Settings > Invoice Template in orderbird PRO) II = Automatically generated invoice number including

Troubleshooting Fallback Mode

Published March 18th, 2025 by orderbird Support

What works in Fallback Mode — and what doesn’t What works in Fallback Mode — and what doesn’t Whether a feature is available depends on whether the internet is down or there i Whether a feature is available depends on whether the internet is down or there is a disruption with orderbird. The following table shows you what works in each case. 🔍 Featur

Exit Fallback Mode

Published March 18th, 2025 by orderbird Support

❓The internet connection is back, and the issue with orderbird has been resolved? Then it's time to get back in the saddle again. ✅ How to Exit Fallback Mode Close the current shift. Start a new shift. Tap "Enable" when asked "Enable table sync?". Done Any Questions? All Tables Are Locked ❓Are the tables locked after disabling Fallback Mode? ✅ Close

Selling orderbird Gift Cards

Published September 2nd, 2025 by orderbird Support

In this article, we’ll show you step by step how to sell a value voucher ("Wertgutschein") with the orderbird Gift Card System. Video Tutorial Your browser does not support HTML5 video. An active Internet connection is required to create Gift Cards. Let’s get started Open the Orderpad in orderbird PRO and select a table for your customer.

Fulfilling Your Notification Obligation (Mitteilungspflicht) with the orderbird Registration Assistant

Published June 27th, 2025 by orderbird Support

Want to register your POS system with the tax office in accordance with the German “Kassensicherungsverordnung” (KassenSichV)? But the official instructions from the Federal Ministry of Finance for eAS reporting aren’t helping you? Then use the orderbird Registration Assistant in MY orderbird to fulfill your reporting obligation in just a few clicks

Preparing Fallback Mode

Published March 18th, 2025 by orderbird Support

Your venue is packed, and the orderbird app is reporting connection issues? With Fallback Mode, you can keep working even without a connection. ⚠️ Use Only in Emergency Fallback Mode is the last resort. First, try the four troubleshooting steps mentioned here in orderbird PRO. 📌 Starting Point Acute connection issues orderbird PRO, latest orderbir

What works in Fallback Mode — and what doesn’t

Published March 18th, 2025 by orderbird Support

Whether a feature is available depends on whether the internet is down or there is a disruption with orderbird. The following table shows you what works in each case. 🔍 Feature 🌐 Internet Outage ⚠️ orderbird Disruption Open/Close Shift (✅) via Hotspot: Instructions for iPhone ❌ Activate Fallback Mode ✅ ✅ Printing (Receipts and Production Tickets) (

How can I export my receipt photos from the cash book?

Published September 25th, 2024 by orderbird Support

If you take receipt photos directly through the cash register book, they will only be displayed as a preview in the cash register book and cannot be exported. To add receipt photos later to your CSV export, we recommend taking the receipt photos separately. In a nutshell To add receipt photos in the cash register book, first take a photo of the rece

Thou shall not make changes during an open shift

Published July 10th, 2024 by orderbird Support

Quickly adjusting the price of coffee? Or changing an order flow? No problem, but please not during an open shift! There are several reasons for this: changes during an active shift... ... can ruin your reports. ... are not compliant with tax regulations because you have an item with different prices within a single shift. ... can lead to technical

Benefit from the fully integrated card payment solution

Published September 19th, 2024 by orderbird Support

The Pay Terminal Plus: Only available directly from orderbird – full integration, maximum benefits Did you know that only the Pay Terminal Plus, purchased directly through orderbird, is fully integrated into your cash register system? This is the only way to optimally utilize all functions and benefit from a solution that not only simplifies your da

Keeping track of issued orderbird Gift Cards

Published September 5th, 2025 by orderbird Support

In this article, we’ll show you how to keep track of all issued orderbird Gift Cards and view all important information for each card. Let’s get started In your orderbird PRO App Open orderbird PRO and select “Gift Cards” in the left-hand sidebar. You will now see an overview of all issued orderbird Gift Cards. Click on a Gift Card to view more det

How can I easily associate multiple orderbird businesses in MY orderbird?

Published March 19th, 2025 by orderbird Support

If you manage multiple businesses, you can now conveniently link them in MY orderbird. This allows you to quickly switch between associated businesses, keep your data up to date, view reports, and access receipts How to associate Your orderbird Businesses Associate a business Go to MY orderbird > Settings > Associated Businesses. Enter the ema

Can I clean the thermal head of my printer

Published June 10th, 2024 by orderbird Support

Yes, you can! By cleaning your printer every three months, you'll help maintain its original print quality for a longer period. Let's go Everything you need to know can be found directly at EPSON. Just search for your printer model and open the link to a PDF: EPSON TM-m30 https://download.epson-biz.com/manuals/tm-m30/en/chap08_2.html EPSON TM-m30II

How do I find out the current IP address of my printers?

Published June 19th, 2024 by orderbird Support

There are two ways to achieve this: directly via your printer or via the orderbird PRO app. Let's go Find out the IP address by printing the status document Turn your printer off and wait at least 30 seconds. Then turn it back on. Was a status document printed automatically? Yes No The current IP address of the printer is shown in the "Ip Addr

The printer does not print and has the IP address 192.168.192.168

Published June 13th, 2024 by orderbird Support

Your printer is connected to a LAN port of your work network, but is no longer printing. You discovered that its IP address is 192.168.192.168. Here’s how you can check if the issue lies with the network connection. Let’s get started The IP address 192.168.192.168 can indicate different issues depending on the printer model: For newer printer models

Can I use orderbird Gift Cards together with my existing gift card system?

Published September 4th, 2025 by orderbird Support

You can continue to use your existing gift card system in parallel with orderbird Gift Cards. Do not delete any menu items or articles that you used for your existing voucher system. Do not delete the payment method that you set up for your existing voucher system. Take extra care to use the appropriate items and payment method when redeeming or sel