Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Knowledge Base MINI
  • Contact us
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Welcome to orderbird PRO

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

Popular Topics: First Steps, Working with orderbird PRO, Card payment, Analyze your sales,

Popular Articles

  1. I get the error message "A server with the specified hostname could not be found" - What to do now?
  2. Step 5.3: Pairing the card reader and getting started
  3. How to set up your network and connect your printer
  4. Step 4.2: Welcome to cash register 101 - taking or cancelling orders and billing your customers
  5. Change in VAT from January 1st, 2026 (DE)
  6. How can I make changes regarding American Express, e.g., bank details, address, clearing name, Etc.?
  7. Step 4.4: Printing a z-Report
  8. What is the latest version of orderbird PRO?
  9. Printer settings in detail: How do I set up my printers?

Statutory Cash Register Notification

Register your orderbird cash register quickly and easily directly via MY orderbird – or alternatively contact your tax advisor.

  • Go to the registration assistant
  • Guide to the assistant
  • General information on cash register notification
  • Find tax number or tax identification number

First Steps

Welcome to orderbird PRO. Here you can find out everything you need to know to get started: booking an appointment, your work device and how to set up your new POS system - explained step by step.

Working with orderbird PRO

The basics of your new POS system, setting options and everything about the latest version - find out here.

Card payment

Find out how to offer cashless transactions

Analyze your sales

Get to know the orderbird PRO and MY orderbird reports, the DATEV export and other export options for your sales.

Printer & Network

Expand your orderbird PRO

MY orderbird - Your orderbird business account

030 208 983 098

About orderbird

With over 17,000 customers — restaurants, cafés, bars, clubs, and beer gardens — orderbird is one of the leading Point of Sales systems for the hospitality industry in Europe. With the mobile POS system orderbird MINI, orderbird also offers a smart cash register solution for service providers, retailers, mobile hospitality, and the crafts.

orderbird was founded in 2011 and today employs more than 120 people.

Address

orderbird GmbH
Ritterstraße 12
D-10969 Berlin
Phone: 030 208 983 098

Opening hours

Monday: 09:00 - 18:00
Tuesday: 09:00 - 18:00
Wednesday: 09:00 - 18:00
Thursday: 09:00 - 18:00
Friday: 09:00 - 18:00
Saturday: Closed (except emergency support)
Sunday: Closed (except for emergency support)


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