On your way to the customer, you notice that the €34.99-menu is missing from the receipt. Or the customer waves a voucher that they want to redeem quickly after you have printed the receipt?

Besides the fact that you have to make an extra detour to pick up the correct receipt, this is not a problem: you can reopen receipts/tables from the current shift in orderbird PRO as often as you like.

In a nutshell

• Please only reopen receipts that you have settled yourself. Hands off your colleagues' receipts!
• Tap on "Payments" and select the receipt that has incorrectly been invoiced
• Then tap on the action button in the top right corner and reopen the receipt
• Charge again the table properly

Let's go 

First things first:

• You can only reopen receipts during an ongoing shift. Once a shift has been closed, the receipt is permanently fixed and cannot be settled or adjusted again.
• Please only reopen your own receipts, not those of your colleagues. In exceptional cases, you can also restore your colleagues' receipts, but you will have to do some manual calculations afterward.

1. Tap on "Payments" in the main menu of orderbird app, and you will find all the closed receipts on the right-hand side.
   
   

   Sorting

   You can sort out the receipts at the top of the tab on the right-hand side either by the time the receipt issued, by receipt number or by table.

    
2. Chose the receipt that you'd like to reopen.
   

   No reopening of receipts from colleagues

   Make sure that the person who billed the receipt is also the same person who is logged in as user! If not, you can tap on the staff symbol with the blue figure in the top left corner to select the right user.

    
   
3. Tap on the action button and select the option "Reopen".
   
4. Please confirm in the next window that you wish to recover the table. If you now go back to the orderpad, you will find the recovered table in the floor plan!
5. Now you can add or cancel items to this table and/or change the payment method.
   

   Attention when paying by card 

   Important: If you reopen a receipt that was paid by card, the money will be automatically refunded to the cardholder. Please be sure to charge the receipt again, if necessary, with the same card or another payment method.

    
6. Done! 

Any questions?

Do I also have to reopen the receipt if the customer requests an expense receipt?

No! Simply go to the payment archive and tap on the action button in the right-hand corner. Then select "print invoice" and you will automatically get the receipt including the expense receipt! Please don't forget to destroy the previous receipt, as you have just printed a second original receipt. And originals can only exist once.