Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Knowledge Base MINI
  • Contact us
English (US)
US English (US)
DE German
  • Home
  • Card payment
  • Your start with American Express

About American Express

Written by Jens B.

Updated at February 20th, 2025

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • First Steps
    Hello new Bird! About your Apple devices Step 1: How to set up your network Step 2: MY orderbird Step 3: How to install and set up the app Step 4 - How to serve your first guest Step 5 - Card payment with orderbird PRO
  • Working with orderbird PRO
    Working Settings Fiscalization in Austria (RKSV) "Kassensicherungsverordnung" in Germany orderbird PRO - Versions and Updates
  • Card payment
    Your start with card payment with orderbird PRO and Worldline Your start with card payment with orderbird PRO and Nexi Germany Your start with American Express Working with orderbird card payment Pay Terminal Plus (WiFi card reader) Pay Terminal One (Bluetooth card reader) Card payment on the smartphone
  • Analyze your sales
    Reports on orderbird PRO The DATEV export Reports on MY orderbird
  • Printer & Network
    Printer Network
  • Expand your orderbird PRO
    orderbird PRO Cashbook orderbird Gift Cards Bestellmanagement
  • MY orderbird - Your orderbird business account
    Your account settings on MY orderbird
+ More

Table of Contents

Your benefits with American Express Your condition with American Express: an overview Any questions? How can I activate American Express as quickly as possible?

With American Express, we offer you another leading partner in the card payment field. By accepting American Express payments, you will also benefit from many additional advantages. For a consultation and information about the terms, it’s best to contact us by email at help@orderbird.com.

Your benefits with American Express

  • More satisfied customers: Your card payment system accepts American Express cards.
  • Online registration and quick activation.
  • American Express cardholders are particularly strong in terms of their purchasing power.
  • Free registration on Amex Maps, incl. contact details and opening hours.
  • Recommendations from Tripadvisor and American Express cardholders integrated into the program.
  • Participation in free marketing campaigns.
  • American Express contact persons are there to assist you as an acceptance partner with any questions you may have.

Your condition with American Express: an overview 

  • For information about the terms, it’s best to contact us by email at help@orderbird.com 
  • Daily payouts (after three business days at the latest)
  • No basic fee
  • No additional costs
  • Standard service fee for all Amex card types
  • Free access to Amex online portal
  • Your daily settlement is integrated into the orderbird z-report, so no extra step is required
  • All card payment invoices are available on MY orderbird
  • The customer needs only one receipt - all data is already stored on it
  • No more mistyping! Your orderbird cash register will automatically send the amount to the card reader

Any questions?

How can I activate American Express as quickly as possible?

We will do the online registration with you comfortably on the phone. Then, you will receive an email from American Express for a POSTIdent, which you can perform directly online. Alternatively, you can print out a coupon and proceed with the identification at the closest post office. The activation will be confirmed shortly afterward by American Express. After that, we will switch Amex on in the backend of your card payment system, and you will receive an email after the successful activation with the subject “orderbird Pay - Let’s go with American Express.”

Please email us at help@orderbird.com for a consultation or to make an appointment for registration.

plastic money us credit

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • How can I change the payout frequency at American Express?
  • How do I activate American Express?
  • What can I do with the American Express online service?
  • Are payment apps and mobile payments that use American Express also accepted?
030 208 983 098

About orderbird

With over 17,000 customers — restaurants, cafés, bars, clubs, and beer gardens — orderbird is one of the leading Point of Sales systems for the hospitality industry in Europe. With the mobile POS system orderbird MINI, orderbird also offers a smart cash register solution for service providers, retailers, mobile hospitality, and the crafts.

orderbird was founded in 2011 and today employs more than 120 people.

Address

orderbird GmbH
Ritterstraße 12
D-10969 Berlin
Phone: 030 208 983 098

Opening hours

Monday: 09:00 - 18:00
Tuesday: 09:00 - 18:00
Wednesday: 09:00 - 18:00
Thursday: 09:00 - 18:00
Friday: 09:00 - 18:00
Saturday: Closed (except emergency support)
Sunday: Closed (except for emergency support)


© 2026 orderbird GmbH
  • Imprint
  • Privacy Policy
  • Legal Notice
Expand