Regarding Legal and Tax Advice
Regarding Legal and Tax Advice Please note: orderbird does not provide legal or tax advice! Everything we write reflects our experience and the experiences of our customers. Any information related to legal or tax aspects should not be considered legal or tax advice under any circumstances. Therefore, a procedure we describe may not be applicable to...
How to update apps (from iOS 13 on)
From now on, you can find available updates, e.g. for your orderbird app, in your profile in the App Store. Starting with iOS 13 the tab "Updates" in the App Store is no longer available. Step by step Close your current orderbird shift. Working with multiple devices? If you work with multiple devices, make sure that all of them have left the shift. ...
Which Apple devices and iOS versions are compatible with orderbird PRO?
Technology is advancing rapidly, and it’s essential to stay up-to-date—especially when you rely on dependable and secure software in your daily work. The current version of orderbird PRO is always compatible with the latest iOS and iPadOS versions. As soon as Apple releases an update, you can be confident that the current version of orderbird PRO wi...
How do I disable automatic updates on my Apple devices?
Usually automatic updates for your apps are a great thing. However, for a secure use of your orderbird register, it is essential that you disable automatic updates on all of your Apple devices. This will prevent the app from updating automatically during an open shift and thus prevent data loss. (For a secure update of the app, you need to make sur...
How to factory reset my Apple device?
Do you want to reset your iPhone, iPad or iPod touch to factory settings? Then learn now how to safely erase your Apple devices and reset them to factory settings. In a nutshell Create a backup of the device Tap "Settings"> "General"> "[Transfer/Reset device]"> “Erase all content & settings”. Enter code or password for your Apple ID for...
Restart your orderbird app
Has your orderbird app hung up and is no longer responding to your entries? Restarting the app will help! Step by step Double-click on the Home Button. (This is the round button on the front of the iPad frame, bottom center). You will now see the orderbird app fade into the background. Swipe it upwards with your finger. The orderbird app is now clos...
How to empty the memory of your iPads/iPods
Is your iPad or iPod slow in responding? Working with the orderbird app is painfully slow? This may be due to your Apple device's memory being overfilled. Proceed as follows to clear the memory: Step by step Make sure that your Apple device is unlocked. Press and hold the On/Off button until the "Power off" screen is displayed. Now press and hold th...
How to activate Swarm
Activating the swarm in the orderbird app brings advantages such as real-time data transfer to MY orderbird. Here you can find out when it makes sense for you to activate the swarm and when it is better to leave it turned off. Please note You absolutely need a permanent and fully functional internet connection, if you work with activated swarm! Once...
Fallback Mode
Your place is buzzing, but an unexpected connectivity problem disrupts working with the orderbird app? Don't worry - we will show you here how to continue working offline using fallback mode. Only in an absolute emergency The fallback mode is truly intended for use only in the most critical situations—when nothing else works, and everything is fal...
How can I change the color of a family group?
orderbird has added colors to the menu! You want your family group "Sides" to be quickly recognizable in a fresh green? No problem with orderbird 6.0! In a nutshell Go to "Settings" > "Orderpad" > "Menu card" in your orderbird app Tap on the little (i) at the end of the family group name "Sides" Tap on "Set color" and select your desired color...
How can I change the color of an item?
Since orderbird 6.0, we’ve added a dash of color and improved navigation for the orderpad. You want to display Coke in bright red in your orderpad? No problem: This is how you add colors to your items: In a nutshell Open your app and go to "Settings" > "Orderpad" > "Menu card" > "Your family group" Tap on an item Tap "Set color" and select ...
How do I change the price of an item?
You can easily and quickly adjust the prices and names of items yourself on your Apple device in orderbird PRO. There are two options: the legally safest method and one for when you need to act quickly. Want to legally change the price? Create a new item! The legally safest option - create a new item The legally safest option, which we also recommen...
How do I change tax rates (VAT) in my menu?
The tax rates (VAT) are changing, and you need to update the VAT rates in your orderbird app, to avoid back taxes or other penalties. To do this, you manually change the VAT rates for articles or family groups in your menu. Plan some time and grab a cup of tea. You'll be tapping away in the orderbird app on your iPad. In a nutshell Option 1 - "Deriv...
How do I create new items for my menu?
With orderbird you can easily create items yourself and thus always keep your menu up to date - without spending a lot of time and complicated settings. In order to create an article, you must be in the corresponding product group in which the article should appear. In a Nutshell - the most important things To create items, always tap on the plus s...
How do I add a new family group?
To create a new family group, please open your orderbird app and go to Settings > Orderpad > Menu Card. Tap on the “+” sign in the bottom left corner to add a family group. Do not use emojis and only use Latin characters in names Do not use emojis and only use Latin characters in names. Please note that you sh Do not use emojis and only use La...
How to add a new item
With orderbird, it’s easy to create your own items - without spending a lot of time and complicated settings. To add an item to your menu, make sure to be in the appropriate family group, e.g. “coffee”, in which the item should be available later. In a nutshell Go to Settings > Orderpad > Menu Card in the orderbird app and tap on the family gr...
Menu Editing
Menu editing You can easily customize your menu matching your own expectations. The menu is divided into three fixed Super Family Groups (SFG). From here you can set up and change everything yourself. If you let us create your menu, you only need to install the finished backup and you are ready to go! But even then, you can still make changes yourse...
Change in VAT from January 1st, 2024 (DE and CH)
On legal or tax advice orderbird does not offer legal or tax advice. Everything we write reflects our experience and the experiences of our customers. All information with legal or tax aspects is in no way to be viewed as legal or tax advice. Therefore, this approach may not be applicable to you and your business in particular. For binding statement...
Thou shall not make changes during an open shift
Quickly adjusting the price of coffee? Or changing an order flow? No problem, but please not during an open shift! There are several reasons for this: changes during an active shift... ... can ruin your reports. ... are not compliant with tax regulations because you have an item with different prices within a single shift. ... can lead to technical ...
Do not use emojis and only use Latin characters in names
Do not use emojis and only use Latin characters in names. Please note that you should only use Latin characters and special characters in orderbird PRO! You can also use German special characters like ä, ö, ü, and ß as well as special characters from Romance-Nordic languages like é, è, â, ø, or å, etc. These are not supported: Emojis like 😊, 🍷, 🥗, 🥯...
Working with the Floor Plan
With the Floor Plan in the orderbird app, you can easily book your guests' orders on a table. You can create up to five different areas (e.g. terrace, 1st floor, fireplace room, etc.) and expand the grid to up to 15x15 tables per area. In a nutshell Go to Orderpad > Floor Plan > Edit, to create, edit or delete areas or tables. Go to Orderpad ...
How do I manage my tables?
Want to try new table names or add a printer to a table? You can update your table settings in orderbird PRO! In a nutshell If necessary, close the shift, Navigate to “Settings” and select “Tables.” Tap the “+” at the bottom to create a new table. Enter the table name. Assign a table number for access. Choose the invoice printer for the table. Tap a...
Counting guests
From orderbird Version 5.5 you have the feature guest counting! Simply tap on "guests" in the orderpad when you take up an order to use the guest counter and enter the number of guests sitting at the table. orderbird will automatically add up all guests you had during a day or a shift, respectively. You can also go to MY orderbird to find out how ma...
Course Control
From version 5 onwards, orderbird offers course control! Serve your guests easily delicious menus with multiple courses using orderbird. In a nutshell Go to Settings>Orderpad>Course control and make sure that course control is activated. Go to Settings > Printers > Kitchen or Counter > Course receipt and activate printing of course re...
Transferring Tables
You have just taken the order for table 5 when the guests decide to move to the window table with the beautiful view. No problem - you can transfer items, parties, or even complete tables in a snap! By the way - from orderbird version 6.2.0 on, you can control who receives permission to transfer tables. You set the permissions in the settings of the...
How do I discount individual items?
From orderbird App Version 7.3 on, the individual item discount is available for you! In a nutshell First you have to "send" your order and then return to the table. In the order overview for the table, tap on the three dots "..." behind the item you want to discount. Select a predefined discount or enter a custom amount, including reason for discou...
How can I send receipts and invoices to my customers via email?
With the obligation to issue receipts, which applies from 01.01.2020, you can also send your customers receipts and invoices by e-mail. This requires the entry of an email-address, but saves paper! In a nutshell Directly from the orderbird app: Tap on the three dots when checking out "..." and select "Send receipt via email". Or send the e-mail late...
How do I work with deposits (Pfand)?
You got a deposit - "Pfand" - on your bottles, cups, or other and don't know how to work with that in orderbird? Not for long! Read here how to do "Pfand" with orderbird so that you can do right by your customer and the tax office. Attention! Please take note of the following information: orderbird does not offer legal or tax advice. Everything we ...
The customer asks for a receipt without article details. How can I do this?
From orderbird version 5 onward, you can also print invoices without details on the ordered items. Step by step Enable “Receipt without details” From the main menu, go to Settings> Docket printing. Activate "Receipt without details" by dragging the slider to the right. The slider is now blue. Tap "Save" in the upper left corner and confirm your c...
Working with online reservation platforms
To use an online reservation system that allows for upfront deposits with your orderbird app, simply add a new payment type and an item for the reservation deposit. This way you can clear deposits against customers' orders, or send them an invoice for no shows. Add payment type "reservation online payment" Go to Settings > Payment > Payment Ty...
How do I reopen a receipt?
On your way to the customer, do you notice that the €34.99 menu is missing from the receipt? Or the customer waves the voucher that they want to redeem quickly after you have printed the receipt? Besides the fact that you have to make an extra detour to pick up the correct receipt, this is not a problem: you can reopen receipts from the current shif...
How does GDPR affect orderbird PRO customers?
From 25 May 2018 on, a new regulation to protect the personal data of European citizens will apply: the general data protection regulation (GDPR). Under GDPR, you are obligated to ensure that the personal data of your EU-employees and your EU-guests (e.g. name, address, telephone numbers) that you process is protected in accordance with GDPR. The Da...