Do you have a question and are looking for a quick solution, preferably 24/7? Then you will find our virtual assistant, Carl, on MY orderbird. The virtual assistant helps you whenever you have a question about your orderbird PRO – whether it's about settings or how your cash register works. We explain the best way to use it here:

Where to find him

You can find your virtual assistant Carl in the bottom right corner of your MY orderbird portal. 
Whenever you want to ask him a question, simply click on the speech bubble and type your question into the input field.

Your Support Plus: The virtual assistant Carl

Do you have a question about your orderbird Pro? Our virtual assistant Carl is directly available to you. He is programmed to answer questions about functions, processes, and general inquiries regarding your cash register in a matter of seconds.

How the virtual assistant Carl supports you:

24/7 Instant Help: The virtual assistant Carl is available for you around the clock – ideal for questions outside of our core business hours.

Knowledge on Demand: He accesses our pooled knowledge to provide you with step-by-step instructions.

Intelligent Forwarding: If the virtual assistant Carl doesn't have a direct solution ready, he will create a ticket for you. Our support team will then take over the further processing.

Important for you: The virtual assistant Carl complements our personal service. Our team is, of course, still available for you as usual via phone or in writing if you would like personal advice.
 

Full control over your view

Would you prefer to focus on MY orderbird right now? No problem! If you don't need the virtual assistant Carl at the moment, you can minimize the window with just one click. He will then discreetly withdraw into the background and remain ready for your next question at any time via the small speech bubble in the bottom right corner of the screen.

If you want to minimize him, just click on the minus sign, as shown in this image: